Frequently Asked Questions
Everything you need to know about our premium office solutions.
What is the difference between refurbished and reconditioned equipment?
Our refurbished units undergo a rigorous multi-point inspection, cleaning, and testing process. Reconditioned units go a step further, where worn parts are replaced with genuine OEM components to ensure the machine performs to original factory specifications.
What kind of warranty do you offer on office machines?
Most of our equipment comes with a standard 30-day parts warranty. We also offer extended warranty plans and maintenance service agreements for customers within our local service areas to provide long-term peace of mind.
How are large multifunction printers shipped?
Large equipment is shipped via professional freight carriers. Each unit is securely crated or palletized and shrink-wrapped to prevent damage during transit. We offer standard dock-to-dock shipping as well as residential and lift-gate delivery options for an additional fee.
Do you provide installation and setup services?
Yes, we offer remote installation support for network setup and driver configuration. For customers located in our local service zones, we provide comprehensive on-site installation, assembly, and staff training services.
What is your return policy for electronics and supplies?
Unopened toner and supplies can be returned within 30 days for a full refund. For hardware and machines, returns are subject to a restocking fee and must be authorized by our support team within 15 days of delivery, provided the unit is in its original condition.
Do you offer leasing or financing options?
We provide flexible leasing options for businesses through our third-party financing partners. This allows you to acquire high-end office technology with manageable monthly payments rather than a large upfront capital expenditure.